Infrastructure & Security

2N+ Redundancy – Multiple Geographically Redundant Data Centers.  All facilities SAS-70 Type II Audited and SSAE16 Compliant.

Physical Security – Data Center

Servosity uses multiple state-of-the-art Tier 3 data centers selected to:

• Meet or exceed SAS-70 Type II and HIPAA best practice requirements, including SSAE16 Compliance
• Minimize or eliminate the risk of natural disaster
• Optimally provide for the intensive power and cooling requirements of high volume platform applications
• Deliver redundant utilities, including electricity, water, voice, and data, with underground lines entering different areas of the buildings
• Ensure anonymity, housed in unsigned and windowless building, disguised with natural landscaping
• Redundant, uninterruptible power including multiple UPS and diesel generator systems backing up redundant transformers with multiple substation feeds
• Redundant precision air conditioners to maintain optimal temperature and humidity

Internal Security

• Multiple levels of physical security including biometrics, prox card with PIN, locked cabinets and cages, and video surveillance
• Surveillance cameras at all entrances and exits and at every access point throughout the buildings
• Surveillance footage digitally recorded and stored offsite
• Heating, ventilation, and air-conditioning systems offer recirculation capabilities to protect from biological or chemical attack or heavy smoke due to adjacent fire
• Air quality is continuously monitored for chemical, biological or radiological contamination
• Building access is tightly controlled with two-factor authentication, physical sign-in, and all facilities are staffed 24x7x365
• 24×7 Network Operations Center (NOC) to continually monitor data center security, environmental conditions, and technical infrastructure

Authentication and Encryption

• Access requires a registered username and password combination
• Passwords are stored in encrypted format
• Hierarchical rights management capability allows for multiple security levels

System and Operational Security

• Multiple Tier 1 fiber optic network and internet providers
• Hardened and patched operating systems
• Data center access limited to vetted Operations team members
• Biometric scanning for controlled data center access
• Security camera monitoring at all data center locations
• Physical security audited by an independent firm
• Multiple copies of backup data are maintained in a single data center AND replicated to secondary data center